Shipping policy

Thank you for choosing The Pillow Case! Please find below important shipping information regarding your order:

1. Confirmation Email:
• Upon placing your order, you will receive a confirmation email containing your order ID. This email serves as acknowledgment of your purchase.
• Order Confirmation Call:
• Our customer support team will reach out to you within 1 to 2 days after placing your order for final confirmation and any necessary clarifications.

2. Delivery Timeframes:
• For regular orders (including bedsheet sets), the estimated delivery time is between 3 to 7 working days from the date of order confirmation.
• Customized or bulk orders, specifically comforter sets, may take longer, with an estimated delivery time of 7 to 15 working days.
• Please note that delivery times may vary based on factors such as your location, product availability, and any unforeseen circumstances. Rest assured; we are committed to ensuring your order reaches you in a timely manner.

3. Delivery Timing:
• Deliveries are scheduled between 9 am to 4 pm local time. Please ensure someone is available at the provided shipping address to receive the package during this time window.

4. Free Delivery Threshold:
• We offer free delivery on all orders above Rs. 2500. Enjoy the convenience of complimentary shipping on qualifying purchases.

5. Advance Payment for High-Value Orders:
• For orders above the value of Rs. 10,000, customers are required to make some advance payment. Our customer support team will provide you with further details regarding the payment process during the confirmation call.

6. Shipping Address:
• Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

7. Online Payments:
• If you prefer to make payment via bank transfer, please reach out to our customer support team on WhatsApp.
• Our customer support representative will provide you with the necessary bank account details for the transfer.
• Ensure to include your order ID or relevant details in the transaction reference to expedite the processing of your order.
• Once the bank transfer is initiated, please notify our customer support team with the transaction reference number for payment verification.
• Upon successful verification, your order will be processed accordingly.

If you have any questions or require assistance, please feel free to contact our customer support team on WhatsApp +92 3094488476. We're here to assist you throughout the shipping process.
Thank you for shopping with us.